Customer Service Business Hours:
8:00 AM - 4:00 PM Pacific Time (PT)
Available Monday - Friday (excluding holidays)
How to contact us:
Please contact us using an e-mail inquiry form that can be accessed here:
https://pbandai.zendesk.com/hc/en-us/requests/new
Please try to include as many details as possible in your inquiry, including your order number and a detailed explanation of your concern. If you are contacting us to report an issue with an item you received, please keep the outer shipping box and its contents, as we may need to request for you to send photographs of its condition.
If you have any questions that are not related to an existing order or after sales support, you may submit your question to PREMIUM BANDAI Customer Service using the same e-mail inquiry form.
*For inquiries regarding an order or registered membership information, we will only respond to the registered member due to privacy concerns.
*We try to reply to all emails about our products and services within two business days, but please understand that it may take us a little longer to research more complex inquiries.
FAQ: See "The Alphanumeric Characters that are Prohibited When Filling Out Inquiry Forms”
*For any concerns with the integrity of your item, such as missing components or defects, please submit a ticket to Bandai Namco Toys & Collectibles America (BNTCA) Customer Service within 30 days of delivery using the following URL:
https://www.bandai.com/pbandai-returns