If you do not pick up your package from FedEx or EMS, after a certain period of time, it will be returned to Premium Bandai. You will then need to pay an extra delivery fee for reshipping.
*Payments for redelivery must be made to a PayPal account;
If this takes place, please note that the cost for reshipping directly from Premium Bandai by FedEx will be as follows;
USA ：$28 USD
CANADA：$78 USD
(We will e-mail you about any needed extra payment.)
Notices
・ We cannot reship food or other various products.
・The amount of reshipping fees vary depending on what you purchased.
・In these cases, we will contact you then via e-mail.
・To change your registered address or phone number, please contact us for reshipping after you have made changes.
FAQ: See "Changing User Information"
How to make changes:
1. PREMIUM BANDAI will e-mail you immediately upon receiving the undelivered product.
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2. Please offer the following information using the provided inquiry form and contact us within 30 days upon receiving our e-mail.
・ORDER NUMBER
To change your shipping address, please provide:
・Name of the recipient
・Shipping address
・Phone number of the recipient
(It is possible that we may find it difficult to ship products to your requested address. If this happens, we will contact you.)
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3. After the product is reshipped, the PREMIUM BANDAI Customer Service will notify you about your SHIPMENT TRACKING NUMBER.
If you have any other questions, please consult the PREMIUM BANDAI Customer Service.
FAQ: See ”PREMIUM BANDAI Customer Service”