If you do not pick up your package from FedEx or EMS, after a certain period of time, it will be returned to PREMIUM BANDAI. You will then need to pay an extra delivery fee for reshipping.
*Payments for redelivery must be made to a PayPal account;
If this takes place, please note that the cost for reshipping directly from PREMIUM BANDAI by FedEx will be $10 USD.
*You will need to pay an extra delivery fee for any changes made to your address if the shipping process is already underway. Once you receive「Pre-ordered Product Estimated Shipment Date Notification」mail from Premium Bandai, Please note that you will find the due date when you can select or edit your shipping information. If you change your shipping address, please note that the cost for shipping address change fee will be $19.50 USD.
・ We cannot reship food or other various products.
・The amount of reshipping fees vary depending on what you purchased.
・To change your registered address or phone number, please contact us for reshipping after you have made changes.
FAQ: See "Changing User Information"
How to make changes:
1. PREMIUM BANDAI will e-mail you immediately upon receiving the undelivered product.
2. Please offer the following information using the provided inquiry form and contact us within 30 days upon receiving our e-mail.
To change your shipping address, please provide:
・Name of the recipient
・Phone number of the recipient
(It is possible that we may find it difficult to ship products to your requested address. If this happens, we will contact you.)
3. After the product is reshipped, the PREMIUM BANDAI Customer Service will notify you about your SHIPMENT TRACKING NUMBER.
If you have any other questions, please consult the PREMIUM BANDAI Customer Service.
FAQ: See ”PREMIUM BANDAI Customer Service”