To change your shipping destination after placing your order, go to [My Page]. Under the [MY ORDERS] heading, click [ORDER HISTORY], select the corresponding order, and edit the shipping information.
Your new shipping address must match the region of the PREMIUM BANDAI site you are using—e.g., if you ordered an item from PREMIUM BANDAI USA, you cannot have it delivered to Japan, only to within the USA.
To have your item sent to a different region, you will have to have your merchandise shipped to your currently registered address (or another shipping destination in your registered region) before forwarding it to your desired location yourself.
*To change other shipping details, go to [My Page]. Under the [MY ORDERS] heading, click [ORDER HISTORY], and select the corresponding order.
*Please note that solely changing your shipping address or adding a new one on your account through [MY PAGE] under USER INFORMATION or SHIPPING ADDRESS SETTING, will NOT update the shipping address in your orders.
You must change the address yourself on each existing order individually, or it WILL ship to the original address on file.
After changing your delivery option or payment method, you will be able to see your new total on a confirmation screen like the one below.
Look over and finalize your order to make the payment for your updated order.
IMPORTANT NOTE:
*Please note that changing your shipping address may have a different cost due to location tax variations. For this reason, the recharge and refund procedure is necessary in order to change your address.
If there is a cost difference, you will see it on the confirmation page before you make the payment.
Although you will need to submit a new payment to complete the procedure, your first payment will be automatically refunded to the original payment method, and should become fully available in a few business days depending on your financial institution. Please rest assured that you are NOT paying twice for your order.
NOTE:
*We [currently] ship only to the United States, excluding US territories, possessions, and P.O. Boxes/APO/FPO/DPO.
*We do not ship products to hotels, courier service providers, or delivery lockers.
*You will need to pay an extra delivery fee for any changes made to your address after the shipping process has already begun.
Please note that this will cost $19.50 USD.
You can find the deadline for editing your shipping information in your "Pre-ordered Product Estimated Shipment Date Notification" mail from Premium Bandai.
DISCLAIMER:
Once the deadline to change your address has passed, and the shipping process has begun, there is no guarantee that we will be able to change the address on your order, even if you pay the address change fee.
We are not responsible for any packages lost this way. Please keep a close eye on your inbox for any important deadlines and notifications pertaining to your orders.
If you have any other questions, please consult PREMIUM BANDAI Customer Service.
FAQ: See ”PREMIUM BANDAI Customer Service”